Return Policy

Return Policy

(a) Return

If any items you purchased fail to meet your expectation, including defective, damaged, not as described, you can return them for a refund. Please attach the photos of the item you received to the email which you contact our service team to make a return. In this way, we can improve our service quality and fulfill your return request as soon as possible.

To be eligible for returns, please confirm that:

-Items to be returned remain unused, undamaged, unwashed, and in original packing with the original label

Customers have 30 days from the date of receive to change the mind and return the items without explaining the reason and Fortunehouses has to issue a refund. You can request a return by contacting us at service@fortunehouses.com. After receiving the returned item, Fortunehouses has to issue a refund back to customers' accounts. 

(b) Damaged Products

Any items damaged on arrival can be returned to Fortunehouses for a full refund. Please note that if the damage is only limited to the packing outside and the contents remain intact, products will not be considered damaged.

For further information on return authorization, please contact us at service@fortunehouses.com

(c) Return address

Address: Unit 6, 1224 Dundas Street

Mississauga, Ontario, Canada

Recipient: Fortunehouses

 

(d) Refund

We will do a refund once we've received the item you've returned.

The refund will be returned in 7 business days after receiving your returns and after verification, please check your account.

There might be a little bit of delay for your fund return request due to that we usually handle it twice a week. Any questions please contact us at service@fortunehouses.com, we will reply to you as soon as possible.

*Please Note that we do not issue refunds for orders that failed delivery. Please make sure your address is correct and it's supported by USPS or FedEx. We only rely on the address indicated upon check out and we don't manually input addresses in our system unless requested by our customers.

(e) Cancellation

You can cancel your order before your item is shipped:

(1) Your order could be fully refunded within 24 hours after purchase if it has not been shipped.

(2) Your order could only be partially refunded more than 24 hours after purchasing.

Please contact us at service@fortunehouses.com when you want to cancel your order.

 

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